Customer Support
Help Center
Find quick answers to your questions about orders, shipping, returns, and more.
Browse Topics
Order Status
My Account
International Shipping
Pricing & Billing
Buyer's Guide
Additional Support
All Questions & Answers
Order Status
Click the "My Account / Order Status" link at the top right hand side of our site to check your order's status.
Click the "My Account / Order Status" link at the top right hand side of our site to view orders you have placed. Then click the "Change quantities / cancel orders" link to find and edit your order. Please note that once an order has begun processing or has shipped, the order is no longer editable.
Click the "My Account / Order Status" link at the top right hand side of our site to track your order.
Click the "My Account / Order Status" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If your order displays Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.
Click the "My Account / Order Status" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If your order displays Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.
Click the "My Account / Order Status" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If your order displays Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.
Backordered items are those which our suppliers are unable to predict when they will have more in stock, but as soon as they do, we will be able to ship the item to you.
My Account
1) Click the "My Account / Order Status" link at the top right side of our site. 2) Enter your email address. 3) Select "I am a new customer".
Then simply follow the prompts to complete setting up your account. Your information is NEVER sold to any other company and is kept completely private. Please view our Privacy Policy for more information.
Click the "My Account / Order Status" link at the top right hand side of our site to edit your account information.
Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices.
Click the "My Account / Order Status" link at the top right hand side of our site. Under the login box you'll see a link that says "Forgot your password? Click here". That link will send an email to you with your password.
Please visit our Returns & Exchanges page for complete information on returning an item.
If you feel that you have received the wrong product, please contact customer service within 72 hours of receiving the product.
Please see our Terms & Conditions for complete details regarding our return policy.
Please see each individual item page for more information on the availability of each item. Also, after placing your order, you may click the "My Account / Order Status" link at the top right hand side of our site to track the status of your order. You will receive a shipment confirmation when your order has shipped and tracking information within 24–48 hours of shipment.
International Shipping
Please create an account by clicking the "My Account / Order Status" link at the top right hand side of our site. During signup we'll ask for your shipping address details including country. If your country is not in the dropdown menu of available countries, unfortunately we cannot ship to your country at this time.
During the checkout process you may choose any of our current payment options and continue to place your order. Please note that we will not ship your order until we receive payment from you.
Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices. We will ship your order shortly after we receive payment from you.
Please see our Terms & Conditions for complete details regarding our return policy.
Guarantees
iRod Limited Lifetime Warranty — Limited Lifetime Warranty on the following products: Genesis II, Fiber and Air Series rods.
iRod Fishing guarantees the original owner with a Limited Lifetime Warranty against defects in workmanship and materials. If the rod should fail due to a defect in material or workmanship, we will replace the rod, at our discretion, and return it to you. Simply return the rod with a copy of your original receipt directly to the iRod Fishing Warranty Center (product registration is no longer required). In order for us to complete the warranty as quickly as possible, we must have the entire rod including the broken parts.
Please ship freight prepaid, insured for your original purchase price in a disposable container. Include a copy of the original purchase receipt and a check or money order for $30.00 payable to iRod Fishing to cover the cost of processing and handling. (International customers will be charged actual shipping and insurance costs, and will be responsible for all related customs and duty charges.) Please include your name, address, email, daytime phone number including area code, and a short note describing the problem.
Should we decide to replace the damaged product, but no longer offer the exact model, we will provide you with the closest comparable model of equal value from our current product line. If the defect is determined by our technicians to be due to normal wear and tear, accident, neglect or misuse, the rod can still be replaced at a reasonable cost. You will be contacted and a full estimate will be provided.
This warranty is limited to replacement of the rod and does not cover direct, indirect, consequential, incidental or any other type of damages resulting from the use of this product. This warranty does not cover fire, theft, loss, intentional breakage, modification or customization of the finished rod. The warranty is not transferable and is only good to the original owner.
It is our commitment to provide you with the best value, at the best price. We value your business and strive to keep our prices low, and SAVE you money!
We value your privacy. Please view our Privacy Policy for complete details on how we use the information we collect.
This website is protected with SSL (secure socket layer) encryption, the highest standard in Internet security.
Pricing & Billing
You only have to pay sales tax if you are located in the same state as our warehouse.
Click the "My Account / Order Status" link at the top right hand side of our site to review your orders. You may compare your order history on our website with your financial records. If you have further questions or concerns, please contact customer service for further assistance.
Click the "My Account / Order Status" link at the top right hand side of our site to print invoices.
Credits usually take 7–10 business days from the time we receive your item(s).
Your credit card will be charged within 24 hours prior to shipment of your item(s).
Buyer's Guide
To purchase a gift certificate for someone, visit our Gift Certificate page. If you are the recipient of a gift certificate and would like to redeem it, you can enter the code at checkout in the gift card / discount code field.
To find the product(s) you're looking for, you may: (1) use the navigation menus at the top of our website, or (2) type a keyword into the Search box. If you have any trouble locating a product, feel free to contact customer service for assistance.
After adding items to your cart, click "View Cart" to view your cart. At the checkout page you'll see a field where you may enter your coupon or discount code.
Additional Support
Please visit our Contact Us page for our company contact information. We're happy to help!
Still need help?
Our team is ready to assist you with any questions.
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